W.B. Carrell Memorial Clinic, Associated
  • 21-Dec-2017 to 01-Feb-2018 (EST)
  • Dallas, TX, USA
  • Hourly
  • Full Time

GENERAL SUMMARY OF DUTIES: Responsible for scheduling patients for outpatient services.  Responsible for maintaining tracking log of referred patients and for providing requested tests results, medical records, etc. to specialty physician as needed.

SUPERVISION RECEIVED:  Reports to Physician Coordinator.

SUPERVISION EXERCISED:  None

ESSENTIAL FUNCTIONS:

  1. Maintains adequate staffing and coverage in department on a daily basis until all patients have completed their appointments.
  2. Documents all items in the practice management system and the document imaging system in a timely manner.
  3. Occasionally arranges emergency appointments for patients. 
  4. Assists with answering the telephone and provides information as requested for patients that have been scheduled for outpatient and ancillary services.
  5. Recognizes and maintains the confidentiality of the patient.
  6. Checks email and document management system's messaging and task list system frequently.
  7. Verifies patient information and completes necessary documentation.
  8. May schedule surgical procedures.
  9. Performs computer access and input of patient information.
  10. Utilizes proper telephone skills to communicate appropriate information in a courteous and professional manner.
  11. Promptly responds to customers in a friendly manner, listening carefully and using customer's name.  Every customer greeted with a smile.
  12. Is consistently courteous and helpful.
  13. Displays a positive appearance including appropriate dress as defined in employee handbook, and wears visible identification badge at all times
  14. Answers telephone promptly, consistently identifies self and department, and returns calls promptly.
  15. Is responsible for ensuring that all patient, facility, and employee information is not compromised.  
  16. Commitment to Co-Workers (A co-worker is anyone within Carrell Clinic with whom you interact).
  17. Takes pride in organization as if you owned it, speaks positively about the organization, and practices safety as a work habit.
  18. Reports to work at scheduled time.
  19. Record shows infrequent absences.
  20. Attends departmental in-service training and education programs.
  21. Supports and participates in various teams as is able.

EDUCATION:  High School Diploma or equivalent. 

EXPERIENCE:  A minimum of two years previous Medical office experience desired. Previous exposure dealing with physicians face-to-face on a regular basis.

REQUIREMENTS: A good grasp of standard written and verbal English, good spelling, and grammar.

KNOWLEDGE: Must have general knowledge of medical practice and terminology.

SKILLS: Must meet and deal successfully with a wide variety of people.

ABILITIES: Able to work in a fast-paced stressful environment.

ENVIRONMENTAL/WORKING CONDITIONS:

  1. Fast-paced office environment.
  2. Adaptable to making changes.

PHYSICAL/MENTAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to sit and use hands to finger, handle, or feel objects, tools, or controls.  The employee is occasionally required to stand, walk, and reach with hands and arms.  Employee must frequently lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

TOOLS AND EQUIPMENT: General office equipment; i.e. telephone, copier, and fax machine and computers.

 

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

 

SHIFT

M-F, 8 5:30

 

 ABOUT THE ORGANIZATION

Founded in 1921, the Carrell Clinic boasts a tradition of excellence in Orthopaedics and Sports Medicine that is respected throughout the entire country. Our reputation was established by W. B. Carrell and the physicians who worked with him. They were keenly aware that maintaining excellence required keeping up-to-date with advancements in both technology and skill. That commitment, established early in our history, continues to be our philosophy. 

 

Being involved in the delivery of health care services, carries certain ethical, moral and social responsibilities. We require strict adherence at all times regarding the confidentiality of doctor-patient relationship. Employees are expected to be kind, sympathetic and understanding, as well as courteous and polite. Employees are also expected to support the policies and reputation of this office and project a conservative image at all times. Our patients are the reason for our job. 

 

The Clinic offers a robust benefit package, to include a generous Paid Time Off (PTO) policy, paid holidays, medical, dental, vision, life, voluntary life, short term disability, long term disability, long term care, emergency travel assistance, identity theft protection, employee assistance program and a wellness program.

 

People who use tobacco products of any kind need not apply. This includes cigarettes, cigars, chewing tobacco, and e-cigarettes. 

W.B. Carrell Memorial Clinic, Associated
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