W.B. Carrell Memorial Clinic, Associated
  • 21-Dec-2017 to 31-Dec-2019 (EST)
  • Dallas, TX, USA
  • Hourly
  • Full Time

GENERAL SUMMARY OF DUTIES: Greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Obtaining all patient demographics, insurance information, and referral information. Scan and enter tests, such as MRI's, CT's, etc.




SUPERVISION EXERCISED: Director of Operations



1.      Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

2.      Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

3.      Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.

4.      Scan and enter patient information into EMR system, along with any outside medical records.

5.      Enter, log and upload all x-ray, CT, MRI, and other related images into MergePac.

6.      Process payments from patients for co-pays and uninsured visits.

7.      Reviewing medical procedures as documented by doctors

8.      Translating medical procedures into codes that can be translated by payers, other medical coders, and other medical facilities

9.      Documents all items in the electronic health record and the document imaging system in a timely manner. 

10.  Facilitate communication with patient and the Patient Accounting Department on a real-time basis to resolve patient concerns and questions.

11.  Attends departmental in-service training and education programs and completes annual on-line training timely.

12.  Maintains strictest confidentiality.

13.  Enter charges in EMR system in a timely manner.


 EDUCATION:  High School Diploma or equivalent.


EXPERIENCE:  A minimum of two years previous Medical office experience desired. Previous exposure dealing with physicians face-to-face on a regular basis.


REQUIREMENTS: Good phone, communication and people skills. Good working knowledge of office equipment including practice management system, electronic health records and Microsoft Office.



Knowledge of insurance rules and requirements needed to obtain pre-authorizations and pre-certifications.
Knowledge of general clinic operations.


Skill in locating information via the Internet.  
Skill in processing requests within a specific period of time.


Ability to understand and interpret payer policies and regulations.
Ability to work effectively in a multi-task environment.  
Ability to effectively communicate verbally and in writing.
Ability to work in a team environment.
Ability to work with patients in a professional manner.


1.      Fast-paced office environment.

2.      Adaptable to making changes.



 Requires sitting and standing associated with a normal office environment.  Manual dexterity using computer keyboard.  Constant use of computer monitor.  Frequent use of telephone.  Occasional lifting/carrying basic office supplies/equipment up to 15 pounds.


This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.


M-F, 8 5:30



Founded in 1921, the Carrell Clinic boasts a tradition of excellence in Orthopaedics and Sports Medicine that is respected throughout the entire country. Our reputation was established by W. B. Carrell and the physicians who worked with him. They were keenly aware that maintaining excellence required keeping up-to-date with advancements in both technology and skill. That commitment, established early in our history, continues to be our philosophy. 


Being involved in the delivery of health care services, carries certain ethical, moral and social responsibilities. We require strict adherence at all times regarding the confidentiality of doctor-patient relationship. Employees are expected to be kind, sympathetic and understanding, as well as courteous and polite. Employees are also expected to support the policies and reputation of this office and project a conservative image at all times. Our patients are the reason for our job. 


The Clinic offers a robust benefit package, to include a generous Paid Time Off (PTO) policy, paid holidays, medical, dental, vision, life, voluntary life, short term disability, long term disability, long term care, emergency travel assistance, identity theft protection, employee assistance program and a wellness program.


People who use tobacco products of any kind need not apply. This includes cigarettes, cigars, chewing tobacco, and e-cigarettes. 


W.B. Carrell Memorial Clinic, Associated
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